How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Check order status, track or change your order, return items and more.

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  1. iPhone

    • Where to Purchase
    • How to Purchase
    • How to Pick Up Your iPhone
    • Activate Your iPhone
    • Support and Training
    • Additional Information
    Learn moreabout iPhones
  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Guest Checkout
    • Manage Your Account
    • Privacy Policy
    Learn moreabout your account
  3. Payment & Pricing

    • Payment
    • Tax
    • Education Pricing
    • U.S. Government Pricing
    • Promotions, Rebates, and Coupons
  4. Returns & Refunds

    • Returns Policy
    • How To Return
    • Refunds
    • Additional Information
  5. Shipping & Pickup

    • Shipping & Delivery
    • Apple Pickup
    • What's Next?
    • Delivery Options
    • Shipping Policies
  6. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
    Learn moreabout changing and viewing your orders
  7. Shopping Experience

    • Shop the Apple Online Store
    • Experience the Apple Store app
    • Sign Out of the Apple Online Store
    • Find an Apple Retail or Reseller Store
    Learn moreabout the shopping experience on Apple Online Store
  8. Online Exclusives

    • Engrave Your iPad or iPod touch
    • Configure Your Mac
    • Buy a Certified Refurbished Product
    Learn moreabout Apple Online Store exclusives
  9. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
    • Security Policy
    Learn moreabout Apple Online Store's policies
  10. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • QuickTime
    • iWork
    • Aperture
    Learn moreabout downloadable software
  11. Questions & Answers

    • Getting Started
    • Content Guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most Interesting Questions
    Learn moreabout questions and answers
  12. Gifting

    • Gifting Outside of the U.S.
    • Gift Messaging
    • Gift Wrapping
    • Gift Cards and Certificates
    • Corporate Gifting and Rewards
    Learn moreabout gifting
  13. Apple Print Products

    • Your Account
    • Creating Your Order
    • Shipping & Delivery
    • Return Policy
    • Learn More
    Learn moreabout print products
  14. Apple Recycling Program

    • Apple and the Environment
    • Computer Reuse and Recycling
    • Recycling Batteries
    • Recycle an iPod or Mobile Phone
    Learn moreabout recycling